Frequently Asked Questions
Q. Do I need to purchase a ticket in advance?
Q. I purchased my ticket online. When will I receive my ticket?
Q. How long are period return tickets valid for?
A. When booking an e-ticket online, you will be able to select a return travel date within 3 months of the outward journey. If you try and choose a date beyond 3 calendar months, the system will stop you from proceeding and ask you to re-select. Period return tickets purchased elsewhere are valid for a return journey on any day within 3 months of the date of the outward ticket.
Q. Do I need to reserve spaces on the coach?
Q. Can I change my travel dates after I have made my booking?
Q. What service operates on Bank Holidays?
Q. Can wheelchair users travel on RailAir?
Q. Can I use my National Concessionary Bus Pass for free travel?
Q. Are season tickets available on RailAir?
Q. What luggage am I allowed to bring on board?
Q. Is my BritRail Pass valid on RailAir?
Q. Can I get a VAT or tax receipt for my e-ticket?