Frequently Asked Questions
Q. Do I need to purchase a ticket in advance?
Q. I purchased my ticket online. When will I receive my ticket?
Q. How long are period return tickets valid for?
Q. Do I need to reserve spaces on the coach?
Q. Can I change my travel dates after I have made my booking?
Q. What service operates on Bank Holidays?
Q. Can wheelchair users travel on RailAir?
A. Yes, but only on some of our coaches. Please click here for more details.
Q. Can I use my National Concessionary Bus Pass for free travel?
Q. Are season tickets available on RailAir?
Q. What luggage am I allowed to bring on board?
Q. Is my BritRail Pass valid on RailAir?
Q. Can I get a VAT or tax receipt for my e-ticket?