Frequently Asked Questions
Q. Do I need to purchase a ticket in advance?
Q. I purchased my ticket online. When will I receive my ticket?
Q. How long are period return tickets valid for?
Q. Do I need to reserve spaces on the coach?
Q. Can I change my travel dates after I have made my booking?
Q. What service operates on Bank Holidays?
Q. Can wheelchair users travel on RailAir?
Q. Can I use my National Concessionary Bus Pass for free travel?
Q. Are season tickets available on RailAir?
A. Season tickets are available for travel on RailAir for £100 for one month, £300 for three months or £1000 for a full year. These are available from any staffed station on the railway network and offer fantastic value for money to regular users. These are available to anyone who wishes to make frequent journeys to and from Reading and Heathrow. BA employees can also purchase RailAir season tickets from the Airport Commuter Centres at Heathrow Academy or BA Waterside. In order to purchase your season ticket, you will need proof of identity in the form of a passport or driving license as well as a passport sized photo. You will then be issued with your season ticket and you will be free to make as many journeys within the period of validity. Simply show your season ticket to a member of staff when boarding the coach.
To add travel on local bus services in addition to RailAir, airport employees can purchase a 'Bus+' Heathrow Travelcard which is valid on services operated by Reading Buses. Please enquire about this option when buying your season ticket.
Season tickets can also be purchased on-line at www.heathrow.com/commuter by airport employees at a reduced rate of £90 for one month, £270 for three months and £900 for a full year until further notice.
Please note that season tickets are not available from the RailAir lounge at Reading, Central Bus Station or from the National Express desk at Terminal 5. There are no additional reductions for airline or airport employees.
If you require any further information regarding RailAir season tickets, please feel free to contact us using the ’Contact us’ section of the website.
Q. What luggage am I allowed to bring on board?
Q. Is my BritRail Pass valid on RailAir?
Q. Can I get a VAT or tax receipt for my e-ticket?